I've received another response from Silk Air. Basically, it's all the same words as their previous letter but in a very slightly different order so has precisely the same meaning. Furthermore, it doesn't take on any of the points I raised in my reply.
However, this time there's a gift voucher on offer. I wonder what it can be? Somehow I can't imagine it's anything remotely close to representing my loss of nearly £400.
We'll see . . .
10 March 2010
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